I am so amazed by Tracy Miller in the reservations department. I accidentally booked a flight to the incorrect area and was freaking out, and he or she labored with me to don't just get me to the proper destination but will also observed precisely the same price.
My criticism is, on March 8th. My luggage was delayed from Chicago, my destination was Dane County Airport Madison Wi. When it had arrived, it had been delivered. Nonetheless, the baggage had been destroyed and taped up. I termed in a complaint instantly. I were givin a number of phone quantities and the firt one was just a recording to depart my cellular phone and somebody would get back again to me.
It might be a glitch to you nevertheless it means that I have to stand in an extended line which is pretty painful using a knee cap which has been broken.
I'm astonished at The dearth of purchaser service at American Airways. I had been a flight attendant for thirty many years and took great satisfaction in the teaching I been given from American. On a the latest trip I viewed a passenger and agent argue about which 1 was ruder. There is not any clear enforcement of grooming principles anyplace in the corporate.
rosity to us shareholders. Administration and all staff of AAL are certainly accomplishing an incredible occupation, mirrored while in the continual increase of
I am seventy seven year outdated I system this excellent getaway with my daughter to indicate her our heritage in Chile, we paid out Virtually $3000.00, we flew to South The usa Chile on 12/27-01/06/2016, then the nightmare started the fly from Miami to Santiago scl , we seat from the runway for 2 hours on account of luggage delayed, the pilot said it absolutely was difficulty with not enough worker to load the plane AA957 with baggage. then our seats issue: seat 41A , my daughter TV was broken, my seat 41B my arms were being damaged, wouldn’t transfer up, so and when I ought to head to the lavatory I couldn’t get up, considering the fact that I've Diabetic issues I ought to head over to the lavatory that is definitely why I took the end seat Once i made an effort to climbing more than the arm I cut my leg and was bleeding. I inquire the flight attendant for help, she was no help in the slightest degree. my daughter made an effort to help me by climbing about me since we he said couldn’t get any help. she slip and fell on equally arms trying to climb in excess of me and bruised the inside of her legs really bad. We now have pictures of her leg and my leg appear to be elephant feet, allow me to tell you it hurt so undesirable I cried through the soreness, The entire two months in Chile I had to obtain sneaker one dimension even bigger given that my feet have been so swollen and my daughter couldn’t wear her bathing go well with considering the fact that The within of her leg ended up all bruised up.
I understand that it could be some time prior to USAIR and American application is going to be synched. But, there is absolutely no basis for your agents to become so disconnected.
American at any time , your workers are rude and gave little or no rationalization about why or what was occurring
I recognize you are going through a merger plus some personnel might be fewer than thrilled, but this Angle really should not be evident in your buyers who are only calling to acquire some help.
on oct,21 I had been returning house from dallas tx to Greensboro n.c. on fligt aa3071 while on my assigned seat a cockaroach was within the front seat before me the individual sitting down beside me observed it to we known as the fligt atendent and wouldn't come untell quite a few requires her awareness the brot a person to return Test an just mentioned its ok and remaining we needed to trip all the way home wanting to know wherever that cockaroach was and were did it go it absolutely was an exceptionally discusting vacation but had to get it back house .
The worst expertise in my lifestyle.Very first flight was delayed for three hrs because the flight attendants didn’t present up. Then we really have to run to catch our following flight.When we get within the airplane they tell us We have now no pilots and weren't permitted to get from the plane.
Wanda also ordered a wheelchair for me as a person experienced NOT been requested Regardless that I'd asked for a person when I obtained my ticket.
I checked in moments in the past for flight 1329 from Phoenix to JFK. I am booked in Firstclass. I entered the Priority region to search out no line and two brokers standing at respective counters without any “Position Shut†signals everywhere.
If Here is the new American Airways I’ll go on document as expressing I like the old just one improved. You received’t go broke by dropping my small business but you will have an extra seat available to provide to Another unsuspecting purchaser.